Refund policy

At POVEC, we stand behind the quality of our products and want every customer to feel confident in their purchase. If your POVEC product does not meet your expectations, or if you experience an issue caused by a manufacturing defect, our support team is here to help.

This policy applies to products purchased directly from povecoptics.com or an authorized POVEC sales channel. It does not limit, exclude, or replace any rights you may have under applicable consumer protection laws in your country or region.

 

 

1. 30-Day Return Policy

If you are not fully satisfied with your POVEC product, you may return eligible products within 30 days of delivery for a refund, replacement, or exchange, subject to the conditions below.

Return Conditions

To be eligible for a return

  • The return request must be submitted within 30 days of delivery.
  • The product must be returned with all original accessories, components, user materials, and packaging.
  • The product must be in like-new, resalable condition, with no signs of excessive wear, damage, misuse, or unauthorized modification.
  • Proof of purchase may be required.

For eligible returns, POVEC may offer a refund to the original payment method, a replacement of the same product, or an exchange for an equal-value product where available.

For international orders, exchanges may not always be available. In such cases, POVEC may offer a refund or replacement instead.

For non-quality-related returns, the customer is responsible for return shipping costs and any risk of loss or damage during return transit.

For approved quality-related returns, POVEC will provide a prepaid return shipping label where available, or reimburse reasonable return shipping costs.

 

 

2. 2-Year Limited Manufacturer’s Warranty

POVEC products are covered by a 2-year limited manufacturer’s warranty against defects in materials and workmanship under normal, careful use.

The warranty period begins on the date of delivery and lasts for 2 years, unless a longer period is required by applicable law.

This limited warranty covers manufacturing defects that affect the product’s normal function, including tint adjustment, touch control, charging, battery-related defects, and Bluetooth remote connectivity, when the product is used in accordance with the product instructions.

If a valid warranty claim is approved, POVEC may, at its discretion, repair the product using new or refurbished parts, replace it with a new or refurbished product of the same or equivalent model, or provide another remedy required by applicable law.

Repaired or replacement products will remain covered for the balance of the original warranty period, unless otherwise required by applicable law.

 

 

3. How to Start a Return or Warranty Claim

To start a return or warranty claim, please contact us at:

support@povecoptics.com

Please include:

  • Your order number or proof of purchase
  • Your name and contact information
  • A brief description of the issue or reason for return
  • 2–3 clear photos showing the product and issue, if applicable
  • A short video showing the issue, if applicable

Please do not send any product back before contacting POVEC and receiving return instructions. Unauthorized returns may not be accepted.

 

 

4. What Is Not Covered

This return policy and limited warranty do not cover:

  • Products without sufficient proof of purchase
  • Products purchased from unauthorized resellers
  • Non-official POVEC products or counterfeit products
  • Normal wear and tear
  • Scratches, lens coating wear, mirror coating damage, or cosmetic damage caused by normal use, improper cleaning, improper storage, or impact, unless caused by a verified manufacturing defect
  • Normal battery capacity reduction or performance degradation over time
  • Accidental damage, impact damage, or damage caused by dropping the product
  • Loss or theft
  • Damage caused by misuse, abuse, neglect, improper storage, improper cleaning, unauthorized repair, or unauthorized modification
  • Damage caused by rain, immersion, high-pressure water, improper exposure to liquids, salt water, corrosive liquids, or use outside the product’s IP65 rating
  • Damage caused by operating the product outside its intended use, stated operating conditions, or product instructions
  • Damage caused by opening, disassembling, repairing, or modifying the product by anyone other than POVEC or an authorized service provider
  • Consumable or replaceable parts, including nose pads, cases, straps, charging cables, or similar accessories, unless the issue is caused by a manufacturing defect
  • Free products, samples, promotional gifts, or giveaway items, unless otherwise required by applicable law

 

5. Water Resistance

POVEC C1 is rated IP65, which means it is designed to resist dust, sweat, and light splashes under normal use.
POVEC C1 is not waterproof and is not recommended for use in rain, heavy rain, prolonged wet conditions, swimming, showering, diving, or any situation involving immersion, high-pressure water, salt water, or corrosive liquids.
Damage caused by rain, liquid exposure beyond the IP65 rating, or improper cleaning is not covered under the limited warranty.

 

 

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping fees, duties, taxes, customs fees, and import charges may not be refundable, unless required by applicable law.

 

 

7. Product Registration

Product registration helps us verify your product and process warranty claims more efficiently. However, failure to register your product does not affect any rights you may have under applicable consumer protection laws.

 

 

8. Legal Rights

This policy is provided in addition to, and does not replace, any mandatory consumer rights that may apply in your country or region. If there is any conflict between this policy and applicable law, applicable law will prevail.

In case of any inconsistency between translated versions of this policy, the English version shall prevail, unless otherwise required by applicable law.